Privacy policy
Privacy Policy – Robins Baby Products
Last updated: October 23, 2025
At Robins Baby Products, we are committed to protecting your privacy while providing a seamless and secure shopping experience on our website, www.robins.global, and through our related services (collectively, the "Services"). This Privacy Policy explains how we collect, use, and share your personal information when you interact with us, make purchases, or communicate with us. In the event of any conflict between this Privacy Policy and our Terms of Service, this Privacy Policy takes precedence regarding the handling of personal information.
By using our Services, you acknowledge that you have read and understood this Privacy Policy.
Information We Collect
“Personal information” refers to any data that identifies you or can reasonably be associated with you. Anonymous or de-identified information is not considered personal information. Depending on your interaction with our Services, we may collect the following:
Contact Information: Name, email address, phone number, shipping and billing addresses.
Financial Details: Payment card or account information, transaction details, payment confirmations.
Account Details: Username, password, and account preferences.
Transaction History: Items viewed, added to cart, purchased, returned, exchanged, or canceled.
Communications: Messages sent to our customer support team.
Device Information: IP address, browser type, device identifiers, and network information.
Usage Information: Website interactions such as pages visited, clicks, navigation patterns, and browsing behavior.
How We Collect Your Information
We gather information from several sources:
Directly from You: When you create an account, place an order, submit a form, or contact customer service.
Automatically: Through cookies, analytics tools, and tracking technologies when you use our website.
From Third Parties: Payment processors, marketing partners, and other service providers assisting in delivering our Services.
Cookies and Similar Technologies
We use cookies and similar tracking technologies, including web beacons and pixels, to support essential website functions, improve performance, analyze traffic, personalize your experience, and assist in marketing activities. These technologies help us recognize your device, understand how you interact with our website, and deliver relevant content or promotions.
You may manage or disable cookies through your browser settings at any time. However, certain features of the website may not function properly if cookies are disabled.
How We Use Your Information
We use personal information for the following purposes:
Providing and Improving Services: Processing orders, managing accounts, shipping products, and improving your shopping experience.
Marketing and Promotions: Sending offers, updates, and personalized recommendations through email, SMS, or other channels.
Security and Fraud Prevention: Monitoring for suspicious activity, protecting your account, and securing transactions.
Customer Support: Responding to inquiries and maintaining effective communication.
Legal Compliance: Fulfilling legal obligations, responding to lawful requests, and managing disputes.
Sharing Your Information
We may share personal information in the following situations:
Service Providers: Payment processors, logistics partners, analytics providers, and marketing agencies that help us operate our Services.
Affiliates and Business Partners: To support operations or joint marketing initiatives.
Legal Requirements: When required to comply with laws, regulations, or governmental requests.
Corporate Transactions: In connection with mergers, acquisitions, restructuring, or bankruptcy.
With Your Consent: When you explicitly authorize sharing your data, such as for shipping or social media features.
Third-Party Links
Our website may include links to external websites. We are not responsible for the privacy practices of these third-party sites. We encourage users to review their privacy policies before providing any personal information.
Children’s Privacy
Our Services are not targeted at children under the legal age of majority in your region. We do not knowingly collect information from minors. If you believe a child has provided personal information, please contact us so we can remove it.
Security and Data Retention
We implement industry-standard security measures to protect personal information. However, no system can guarantee absolute protection.
We retain personal data only as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce agreements.
Your Rights
Depending on your region, you may have the following rights:
Access: Request a copy of your personal data.
Correction: Update inaccurate or incomplete information.
Deletion: Request removal of your personal information.
Portability: Receive your data in a structured, portable format.
Communication Preferences: Choose how you receive marketing messages or opt out entirely.
We will not discriminate against you for exercising these rights. Some rights may be limited due to legal or operational requirements.
International Data Transfers
Your personal information may be transferred or processed outside your country of residence. We take steps to ensure such data remains protected, including through recognized legal mechanisms.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, services, technology, or legal requirements. Updates will be posted on this page with a revised "Last Updated" date.
Contact Us
If you have questions or wish to exercise your privacy rights, you can contact us at:
Email: customer@robins.global
Address: Amman, Amman, 11732, Jordan